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FAQ’S

01. How do I get to the hostel?

A) From the airport

A.1) Bus

From the terminal, take the bus to Plaza Moyua (approx. € 1.40 per person). From there, you can get there by bus (lines 38). The approximate time is 40 minutes and the cost is about 1.30 € per person. Also from Plaza Moyua you can take the subway to Basauri and the Santutxu-Zabalbide exit. Travel price 1,30 € approx. per person. Time 20 ‘approx. Follow street up Zabalbide to corner with Ugarteburu. A 7-minute walk.

A.2) Taxi

For transfers from the airport to the hostel, the journey is about 10 minutes. The price per trip is about 22 €.

B) From the train station Abando-Indalecio Prieto.

B.1) Metro

The fastest is from the same train station take the subway direction Basauri (LINE L1-L2) and get off at Santutxu exit Zabalbide. Travel price 1,30 € approx. per person. Time 20 ‘approx. Follow street up Zabalbide to corner with Ugarteburu. A 7-minute walk.

C) From the bus station (Termibus).

C.1) Bus

By bus, take line 38 and get off at the San Isidro stop. 200 meters up you will find us.

 C.2) Metro

The fastest is from the same bus station take the metro direction Basauri (LINE L1-L2) and get off at Santutxu exit Zabalbide. Follow street up Zabalbide to corner with Ugarteburu. An 8-minute walk. Travel price 1,30 € approx. per person. Time 20 ‘approx.

D) By car

From the motorways towards Santander, San Sebastián-Donosti or Madrid, exit Bilbao-Santo Domingo-Begoña and in 2 minutes you will be here.

02. Do you have parking?

The Hostel has an exclusive space where you can park a few minutes to unload luggage. You can park around the Hostel easily and free. Just outside the Hostel is the parking lot of the Basilica of Begoña. For groups that come by bus, we have space for the arrival.

03. What is the best way to get around Bilbao?

The truth is that given our location, the best way to get around is walking or cycling. If you need to go to points a little further away it is best to get around by Metro or bus during the day and by Taxi in the evenings. The price of the Taxi to the center of Bilbao costs 6 € aprox.

For the metro, bus or tram option there is a wallet card called BARIK that practically in 4 trips compensates for the occasional trips that you make.

Also on Friday nights the metro runs until 2:00 am on Saturday and Sunday all night. 

04. What time can we check in?

You can check in from 1pm. We are at your disposal 24 hours, so do not worry, there will always be someone who can help you. If you arrive earlier, we have a space to leave your luggage and you can go easy to take a ride or have a drink. 

05. Can I extend the check out?

Of course, you just have to tell us. The LATE CHECK OUT has a small cost, ask at reception.  

06. Do we have to bring sheets, towels and padlocks for the lockers?

Do not worry, the sheets we put on. As for towels and locks, we can rent you both so you do not have to bring them. The rent of the towel has a cost of € 3 and that of the lock € 5 in deposit which we will then refund you when you return it with the check out. 

07. How does breakfast work?

Breakfast hours are from 7:00 am to 10:30 am. From Monday to Friday and from 8:00 am to 11:00 am. Weekends and holidays. Breakfast is included in the price of the accommodation. 

08. Can I leave my suitcase at the hostel after check out?

Of course, we put at your disposal a space so that you can enjoy the last hours in Bilbao without having to carry the suitcase on your back.

09. Is the Hostel accessible to people with disabilities?

Of course, all the common facilities of the Hostel are accessible, but we also have rooms and services adapted for comfort. If you have any questions or concerns, please let us know by email. 

10. Is there WIFI with Internet connection?

We have free WIFI at your disposal 24 hours. In the evenings and only in the rooms we restrict the WIFI from respect to the clients who want to rest.  

11. Can I prepare my own food?

At the disposal of all the guests you have a kitchen equipped so that you can prepare your own food. Each one must be responsible for both cleanliness and order, as well as labeling with name and date of departure each food or product that you keep in the cabinets or refrigerators during your stay.

12. How late can I make use of the Kitchen / dining room / living room?

The kitchen / dining / living room usage hours are until 11:00 pm. We prioritize the rest of our guests so please be respectful.

13. Does the hostel have laundry facilities?

We have a washer and dryer at your disposal. Check at the reception prices and conditions of use.

14. Any recommendations to visit Bilbao and surroundings?

Our main attractions are within Bilbao: Casco Viejo (Mercado de la Ribera, Santiago Cathedral, Plaza Nueva, Arriaga Theater, Paseo del Arenal, its streets and gastronomy), Paseo de la Ría, El Guggenheim, Palacio de Congresos And music Euskalduna, the stadium of San Mames, the Funicular, the Alhóndiga, the railway station Abando, etc.

Within the province we have: the Hanging Bridge (Heritage of Humanity), Getxo (Playa de Ereaga, the aristocratic mansions, the Old Port, the cliffs of Aixerrota and its lighthouse), Plentzia, and Gorliz where you can arrive by metro, Armintza (Typical fishing village very endearing), San Juan de Gaztelugatxe (marine biotope), Bermeo (famous fishing port), Urdaibai reserve, Gernika, beaches of Laga and Laida, Lekeitio …

And if we go to Cantabria the caves of Pozalagua, the smithy of Pobal, the mines of Gallarta.

And in the interior Durango, Elorrio (and its necropolis) and all the mountains that surround us like the gorbea massif for the brave mountaineers.